If your order hasn't been packed yet, contact us immediately with your order number and the corrected address. Once your order has been packed for shipment, we're unable to make any changes, so please double-check your shipping details at checkout. We're not responsible for failed deliveries due to incorrect address information provided at checkout. Address changes are only confirmed once you receive a confirmation email from our team — simply emailing us does not guarantee the change was made in time.

It's normal for tracking to go a few days without an update, especially once a package clears customs or is in transit between countries. If more than 10 business days have passed since your order shipped with no tracking movement, email us at kpopitworldwide@gmail.com with your order number and we'll look into it.

Carriers sometimes mark a package as delivered before it's physically dropped off. Please allow up to 24 hours after the "delivered" status appears. If it still hasn't arrived after that, contact us at kpopitworldwide@gmail.com and we'll help investigate.

We ship to the US, Canada, and Europe. Delivery times vary by destination and shipping method

Depending on your country's import regulations, additional customs fees or import duties may apply upon delivery and are the responsibility of the customer.

This is usually caused by a mistyped email address at checkout. Email us at kpopitworldwide@gmail.com with your name, phone number, and the items you purchased, and we'll locate your order.

Contact us as soon as possible at kpopitworldwide@gmail.com with your order number. We can only cancel or modify orders that haven't yet been processed by our fulfillment team — once an order ships, we're unable to make changes.

Yes. All albums, lightsticks, and merchandise sold at Kpopit are 100% authentic, officially licensed products sourced directly from Korea.

Yes. Visit our Bulk Order page to submit a request with the items and quantities you're interested in, and our team will follow up with a custom quote.